Best Western Naperville Inn, Naperville IL - Deals & Reviews

It's relaxing base for sightseeing and exploring Naperville. We were in a great location. We were there for rest, and we had an amazing time.

We will be back without a doubt. Only a short distance to Minghin Cuisine, where you can have lunch...

Good allocation. Close to the company I need to visit. Also there are several supermarkets nearby.

The price was right. The room was clean and comfortable. I liked that they had a fridge and microwave in the room. The staff was helpful. I left my phone charger in the room after I checked out and they found it and kept it at the front desk for me. The shower had the strongest water pressure I ever felt. That was a very pleasant surprise.

Had a Twix candy bar from the vending machine and it was so old, it was literally rotten. The hotel is outdated. Some of the staff looks unkempt.

location to my appointment

the room did not have any soap in the bathroom; just shampoo and lotion

We requested a roll away early in the day when we tried to check in; when we returned we were told roll aways were given on a first served basis...we did not get one. Kind of disappointing.

The staff is great, warm welcome, we had a great time there. Stayed there for shopping, due to it being close to Chicago Premium Outlet. The rooms are very comfortable. The non-smoking rooms are newly decorated, but don't expect lcd TVs here (they got cable, though). Free Wi-Fi works just fine. Breakfast is basic (juices, fruits, bagels and waffle machine). Overall is a great value for the money.

None that I can think of. The smoking rooms are really what they say, smoking (think about a room in which lots of people have been smoking into for several years!). Not recommended, even if you do smoke (go smoke outside and stay comfortable in a non-smoking room).

It is very near the family we visited. Clean, comfortable and quiet.

Nio negative comments.

I had to get a room fast and the clerk gave me Web sites to go to for a better fair. I was up for the passing of my sister, so I was looking for a reasonable rate. Great job. I didn't get her name but she had red hair and was on the afternoon shift

My door to my room didn't close properly, I had to pull it shut for it to latch.

Had a very crowded breakfast area. However, the breakfast staff were very efficient.

Air conditioning worked great. Comfortable beds. Adequate breakfast.

First room we were assigned to on a non-smoking floor had a strong odor of smoke. We were immediately given another room that was great.

The facility had 3 men outside the main entrance, shirtless, smoking like their life was ending, and talking about the last fight they were in. I also saw a woman walking back and forth across the parking lot in fishnet stockings and revealing clothing. She approached almost any man coming to the building. The lighting in the parking lot is almost non-existent. I did not even enter the building and drove away.

Very close to all amienities

No swimming pool

I am very dissatisfied with my stay at this hotel and would never return. I reserved 2 nights and ended up staying for only one due to a mixup with Booked.net and my reservation dates. The hotel General Manager handled the mixup by telling me it wasnt his error so it wasnt his problem and my hubby and I were jilted one nights stay, that we paid for and were not compensated for. Bad enough the hotel lobby is boarded up and under construction, there is no sauna as falsely advertised on the website, and Oh and dont be fooled by the pretty pics on the website..the place is jacked up! The breakfast was not good, spongy egg patties, slimy sausages, bitter orange juice and dry pastries. I wouldn't waste my money at this hotel. The Marriott chains/Fairfields are 100x better. Im letting everyone I know to steer clear of this place. Management doesn't value thier patrons. And I will never use Booked.net ever again.

The price of the room was its best feature. The staff was friendly, and the entire place appeared very clean. I arrived before the 3pm check-in time prepared to wait, but I was allowed to check-in early. That was awesome!

The bed was too firm for my liking. The elevator was being serviced when I arrived, and by that evening it was not working again.